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其实,我跟美国客户打交道的历史已经很长了,其中不乏很好的客户。有些甚至都成为了好朋友了。曾经有一个美国客户,甚至还在我毫无准备的情况下,给我们汇来了货款,让我始料不及,真的是好客户很多。
但是,比较近却让我碰到了一件特别揪心的事情:一个吹毛求疵的美国客户,特别的挑剔,特别的盛气凌人,在忍无可忍的情况下,我给她发了邮件:
第一封:
You are so rude to say this:"who has bee sent absolute rubbish so far" are they rubbish? You request too much. "My designers in America have been dumbfounded at what you send me." This time? Are you kidding?What we will send is what we took pictures, if you are not satisfied with this, is it necessary to send?
Cylinder has been made,and cylinder cost is there, What's more, last time, you asked us to change the colors of the skirt and shadow of the ceiling, cylinder company charged us USD160, we will charge you.
第二封:
however your level is too high to achieve.
Pictures were taken from the real samples, the result is almost the same.
If you think when you see the real samples and hope they are different, it is
impossible.
white line between the leg and skirt etc (which you mentioned at last
emails) are not problems, if you can't accept that, then it is not necessary to
send the samples.
We want to cooperate with the clients who can stand on our position and
think of something instead of thinking yourself always. We have been doing
business with Amercian people for 20 years, they are so good and most of them
are our friends now.
If you choose China, then you choose the level and standard.
If it is not a problem, not insist and accept that, then we will send the
samples.
Anna
给她颜色看看后,她知道错了,马上回了邮件:
第一封的回复:
Anna,
I apologize for being rude. I handled it badly.
However I do think you should want me to have a perfect end result.
This way means I will place my next (much larger) order with your company instead of going elsewhere.
If the bags are indeed now perfect as you say, then that is all you needed to say . Computer photos are not as clear as real life so what I'm seeing may not be reality.
I will await the samples
Thank you
第二封的回复:
Anna,
Please go ahead and send these samples.
I hope that the imperfections will be so minimal nobody else will notice.
收回你的盛气凌人吧,我们不吃这一套。不是我们的正义凛然,她是不会乖乖就范,承认错误的。以为我们好欺负,看错人了!!